FAQs

faq-harlembling.jpg

 

Is Your Jewelry Real?

EVERYTHING WE HAVE IS REAL!

Our jewelry falls into 3 collections:

-We have solid 10 & 14k gold…no gimmicks just SOLID gold. 

-We carry gold-plated 925 sterling silver (which our bestselling jewelry since it doesn’t turn colors but is very affordable at the same time)

-We also have gold-plated stainless steel, which is of the best quality and lasts for years!

 

Whats the return policy? 

We offer a full 30 day refund if you are not satisfied with your jewelry for any reason. So buy a piece, wear it to the party or go swimming at the pool with it...it wont change color; but if it does you always have the peace of mind knowing we got you covered!

 

What payment types do you accept?

We accept Paypal! If you don't have Paypal you can always pay with debit or credit card by checking out as a "guest" through Paypal!

 

How much is shipping?

SHIPPING WITHIN THE USA IS ALWAYS FREE! International shipping is $20 no matter how much you order!

 

How do you ship? How fast is shipping?

All packages with the USA are dispatched the following business day.

We use USPS First Class Mail for all orders under $50 (expect 2-5 days for delivery)

We use USPS Priority Mail for all orders over $50 (expect 1-3 days for delivery) 

 

Do you offer local pickup?

We offer local pick up at our NYC office by appointment only. Please contact us for further details!

 

I need a custom pendant, chain, earrings, watch, etc?

We have made many custom pieces and would be happy to design and make a unique piece for you. Please contact us and we can discuss further!

 

Do you guys sell wholesale?

We sell wholesale so please contact us for further details.

 

How can we contact you?

Please email us at info@harlembling.com. We usually respond within 4 hours to all email inquiries!