FAQs

 

 

Shipping Times?

We offer a variety of shipping options.

We ship from USA and offer everything from free shipping (on purchases over $50) to Overnight shipping!

 

We offer different shipping services in checkout:

FREE SHIPPING on orders over $50 / First Class Shipping - arrives in 5-7 business days

Priority Mail Shipping for $9.95 - arrives in 3-4 days business days

Express Shipping for $24.95 - arrives in 2-3 days business days

Overnight Shipping w. same day handling for $49.95 - arrives in 1-2 business days WEEKENDS DO NOT COUNT TOWARDS THE "BUSINESS DAYS"...we do not ship on weekends!

 

How To Check Order Status?

 

We ship Monday to Friday!

Once item is shipped you will get an update with tracking # by email!

You can also check your order tracking by logging into your account:

https://harlembling.com/login.php

You should have either set this up during checkout or received an email with a password set up after placing your order!

If need more help email info@harlembling.com

 

 

Is Your Jewelry Real?

EVERYTHING WE HAVE IS REAL!

Our jewelry falls into 3 collections:

-Solid 10k/14k gold

-Solid 925 sterling silver

-Stainless steel (gold plated or natural), which is of the best quality and lasts for years!

 

 

Your Prices Are Crazy Low - Whats The Catch?

We believe our prices are fair! We are a direct manufacturer of jewelry (with our own factory in Arezzo, Italy) Due to this we do not "dropship" jewelry and are not the middleman! We also do not have a storefront and do not spend millions of dollars on ads. Due to this we have became to be known as leaders of REAL yet AFFORDABLE jewelry!

 

 

Are your diamonds real?

We sell man made diamonds or moissanite. Both are very high quality stones and looks 99.9% same as natural diamonds at a fraction of the cost! Moissanite jewelry passes the diamond tester and actually has a higher refractive index (making it more icy or blingy) than natural diamonds

 

 

Will your diamonds pass diamond tester?

Our man made diamonds trick some basic diamond testers however if you need your jewelry to pass and look EXACTLY as real diamonds please check out our moissanite collection here: https://harlembling.com/diamond-moissanite/

 

 

Whats the return policy? 

We offer a full 14 day refund if you are not satisfied with your jewelry for any reason. So buy a piece, wear it to the party or go swimming at the pool with it...it wont change color; but if it does you always have the peace of mind knowing we got you covered! For fastest returns processing please visit https://harlembling.returnscenter.com/

 

 

 

Do you offer warranty? 

We have partnered up with Extend and are offering up to 1-3 year warranty plans on all our products. Extend covers accidental damage (chain ripping, stones falling out, color fading, etc). Warranty can ONLY be purchased at time of checkout. If you purchased warranty and need to file a claim please visit https://customers.extend.com/en-US/authentication.

 

 

 

  

What does "awaiting shipment" mean?

Awaiting shipment means your order has been received and will be shipped within the handling time! You will get an email with the tracking number shortly!

 

 

My order wasn't shipped yet and I want to cancel or modify it!

Please email info@harlembling.com right away. Do not text or write messages through social media. If order hasnt been shipped yet we will modify or refund. If was already shipped we will have to wait until you receive it and then we ask you to open a return and send it back using a free label for a refund/replacement.

 

 

Why was my order cancelled by Harlembling?

90% of time its because you made an error with your address ( we will contact you and try to resolve ASAP).

In addition all orders go through a stringent security check to verify the authenticity of the payment method you used. Some cases we aren't able to tell you exactly why your order was cancelled. Some reasons include: Mismatch or billing and shipping address or IP address, pattern of fraudulent activity, as well as fraudulent activity on other sites as obtained by public information. If we notice a fraudulent transaction we report the IP address as well as the delivery address to local and federal law enforcement immediately.

 

 

What payment types do you accept?

We accept all major US credit cards, Apple Pay, Google Pay, & Amazon Pay

We will be implementing Affirm, Klarna, Afterpay, & Bitpay in early 2023!

 

I need to make a return!

Visit: https://harlembling.returnscenter.com/

Please read return policy here: https://harlembling.returnscenter.com/return-policy

 

 

How much is shipping?

SHIPPING WITHIN THE USA IS ALWAYS FREE FOR FIRST CLASS ON ALL ORDERS OVER $50! We also offer Priority and Expedited shipping for an additional cost. For more info on shipping please check here: https://harlembling.com/shipping-returns/

 

My package was lost in the mail!? 

We use UPS and USPS on all our packages. Analyzing data from 2022 to 2024 we see that 99.91% of packages were successfully delivered! In the unlikely even a package is lost please contact us! "Porch piracy" is also something that happens so for added peace of mind we partnered up with Extend to offer shipping protection! If you purchased shipping protection and need to file a claim please visit https://customers.extend.com/en-US/authentication.

 

Do you have a storefront?

We have a warehouse in the USA from where we ship all items. We also have a showroom at our factory in Arezzo, Italy! In efforts to keep our prices as low as possible we do not have a traditional storefront as that would entail unnecessary costs of operation. You cant "pick up" the items and all purchases will be shipped by UPS or USPS

 

  

Do you guys sell wholesale?

We sell wholesale so please contact us for further details. We work with many online sellers (hence you see many companies offering our same items), mall kiosks, and department stores